COMMUNICATION SKILL | B.ED HONS, PART-I, SEMESTER-II

COMMUNICATION SKILL :

Communication skills are the ability to express thoughts and ideas clearly and understand others effectively.

SKILL :

A skill is a learned ability or expertise to perform a task or activity effectively, gained through practice, training, or experience.

COMMUNICATION:

Communication is the process of exchanging information, ideas, thoughts, or feelings between individuals or groups through verbal, non-verbal, or written means.

EFFECTIVE COMMUNICATION:

Effective communication involves the clear and successful exchange of information where the intended message is accurately understood by the recipient. It requires the use of appropriate methods, such as verbal and non-verbal cues, to convey messages in a way that minimizes misunderstandings and maximizes comprehension. Effective communication also involves active listening and responsiveness to ensure a mutual understanding between the sender and receiver.

Verbal Communication:

• Clarity: Expressing ideas and information in a clear and understandable manner.
• Tone: Adopting an appropriate tone to convey emotions or intentions.
• Volume and Pitch: Adjusting voice volume and pitch to suit the context.

Non-Verbal Communication:

• Body Language: Using gestures, facial expressions, and body movements to convey messages.
• Eye Contact: Establishing and maintaining eye contact to demonstrate attentiveness and sincerity.
• Posture: Maintaining an open and confident posture to convey engagement and self-assurance.

ELEMENTS OF EFFECTIVE COMMUNICATION:

Listening Skills:

• Active Listening: Paying full attention, paraphrasing, and providing feedback to show understanding.
• Empathy: Understanding and sharing the feelings of others.

Confidence:

• Self-assurance: Projecting confidence in both verbal and non-verbal communication.

Interpersonal Skills:

• Building Rapport: Establishing a positive connection with others.
• Negotiation and Persuasion: Convincing and influencing others effectively.

Written Communication:

• Clarity and Conciseness: Conveying information clearly and succinctly in written form.
• Grammar and Punctuation: Using correct language conventions.

Adaptability:

• Flexibility: Adjusting communication style based on the audience and situation.

Feedback:

• Receiving and Giving Feedback: Constructively receiving feedback and providing it to others.

Cultural Sensitivity:

• Awareness: Understanding and respecting cultural differences in communication.

Empathy:

• Understanding Others: Being attuned to the emotions and perspectives of others.

TYPE OF COMMUNICATION:

Verbal Communication:

• Oral Communication: Spoken words, including face-to-face conversations, telephone calls, and presentations.
• Written Communication: Conveying information through written words, such as emails, letters, reports, and memos.

Non-Verbal Communication:

• Body Language: Conveying messages through gestures, facial expressions, and body movements.
• Visual Communication: Using images, charts, graphs, and other visual elements to convey information.